: FAQss: Affiliate FAQ

Affiliate FAQ
1. How are affiliate sales tracked?
2. Where can I find more information about the Affiliate Program?
3. What does "Rebilling" mean in the administration defaults?
4. In the Advanced Features section of the Affiliate System, what is "Payment Options"?
5. How can my Affiliates receive credit for all sales on my sub-accounts?
6. Who pays the fees to your company and the security deposit?
7. Who is responsible for fraudulent charges from a Affiliate?
8. Do you issue checks to the Affiliate?
9. What are the charges for printing checks?
10. Is there a minimum check amount?
11. How can I be notified when a Affiliate signs up with my site?
12. Not all of my banners show up on the banner stats page. How do I resolve this?
13. How do I change my redirect URL?
14. How do I change my refresh URL?
15. Where do Affiliates obtain the HTML code to put on their page?
16. What is the difference between a single URL redirect and multiple URL redirects?
17. If I have multiple accounts, do my affiliates have to sign up multiple times?
18. What does "Allow Webmaster to View Address" in the Affiliate signup form mean?
19. Does Quickstats show all of the money I have made?
1. How are Affiliate sales tracked?

All subscribers are tracked through cookies. The cookie is set when a potential subscriber is logged through CCBill’s System after leaving an Affiliate's site. The subscriber’s IP address and current timestamp are logged and compared after sign up. If the cookie has not expired, then the original Affiliate site is credited for the sale.

2. Where can I find more information about the Affiliate Program?

Please refer to the help documentation available at http://ccbillhelp.ccbill.com for full details about how the Affiliate Program works. For more information and technical specifications please e-mail clientsupport@ccbill.com.

3. What does "Rebilling" mean in the administration defaults?

When “Rebilling” is set to “Y”, the Affiliate will receive their dollar or percent amount of the sale every time the subscription is re-billed. This will occur until the subscription is cancelled.

If "Rebilling" is set to "N", the Affiliates will receive only their portion from the initial sale that is made. This means that the dollar or percent amount is paid out one time only.

4. In the Advanced Features section of the Affiliate System, what is "Payment        Options"?

Under the Payment Options area of the Affiliate Program, you can set how you want to payout your affiliates. Select trial for subscriptions that have a trial membership period and then rebill into a recurring subscription. Select recurring for regular recurring subscriptions with no trial. Trials differ from recurring in that the trial amount may be different from the rebill amount.

If there is a trial membership, you can select between “Yes” or “No” under the Pay for Trial Text Box. Clicking “No” means that the Affiliate Program will not pay the Affiliate for the trial. Clicking “Yes” allows the Affiliate to receive a percent or dollar payment for the trial.

If there is no trial membership, you can select between “Yes” or “No” under the “Pay For Initial Sale” box. Clicking “No” means that the Affiliate Program will not pay the Affiliate for the first subscription. Clicking “Yes” allows the Affiliate to receive a percent or dollar payment for the first subscription.

Rebills works the same way for trial or subscription. You can select between “Yes” or “No” under the Rebills Text Box. Clicking “No” means that the Affiliate Program will pay indefinitely, until the subscriber cancels. Clicking “Yes” allows the Webmaster to set the number of rebills. The Stop After Rebill Number Text Box allows the Webmaster to enter a number after which the rebill will stop.

5. How can my Affiliates receive credit for all sales on my sub-accounts?

The Affiliate system permits all of the sub-accounts to be "grouped" together and treated as one account. The advantage of this is that Affiliates would only need to sign up under the main account, and they would receive credit for subscriptions made at any sub-account site. However, the banners you create will point to only one URL. If you want several banners pointing to several websites, do not group your account.

NOTE: Stats will not differentiate between Websites when reporting the subscriptions. This is because the Affiliate program directs all sales to the same account and will ignore sub-account numbers.

6. Who pays the fees to CCBill and the security deposit

The fees are taken from the Webmaster's portion of the sale. It is up to the Webmaster to split any CCBill fees with their Affiliates. We do not take any fees from the Affiliates. Webmasters are also responsible for all security deposits. Our contract is with the Webmaster, not the Affiliates. The Affiliates are using the software through the Webmaster of the site.

7. Who is responsible for fraudulent charges from a Affiliate?

All refunds or chargebacks associated with Affiliate sales will be deducted from both the Webmaster and Affiliate accounts, equal to the amount they received for the sale. The Webmaster becomes fully responsible if a Affiliate quits their account, is removed from our system, or has a negative balance. We also use a negative database to test for chargebacks and returns.

8. Do you issue checks to the Affiliates?

Yes, through our standard delivery methods. For more information about this go to the Subscription FAQs.

9. What are the charges for printing checks?

There is no charge to print the check, however, webmasters will be charged for the postage fee to mail the check.

10. Is there a minimum check amount?

The Affiliate will receive a check once their total equals or exceeds $25.00.

11. How can I be notified when a Affiliate signs up with my site?

Webmasters have a choice whether or not to receive E-mail notification when a new Affiliate signs up. This can be found under the Affiliate Section of the help documentation available at http://ccbillhelp.ccbill.com.

NOTE: The Webmaster will be responsible for providing all necessary code to the Affiliate.

12. Not all of my banners show up on the banner stats page. How do I resolve          this?

The banner stats function will show only those banners being used. This creates a more readable and understandable page. Verify the path to the banner by copying the URL associated with that banner and pasting it in an address bar. That banner should be web viewable.

13. How do I change my redirect URL?

The Redirect URL can be changed by editing the information in the System Setup area.

Login into the CCBill Webmaster Admin System and click the Affiliates link. Click the Setup Tab and then the System Setup link. Enter the new Redirect URL on the page. Click on Update Button to save the information.

14. How do I change my refresh URL?

Login to the CCBill Webmaster Admin System and click the Affiliates link.
Click the Setup Tab and then the Advanced Features link. Click the Enable link next to Signup Refreshing. Enter the new Refresh URL on the page. Click on Submit Button to save the information.

15. Where do Affiliates obtain the HTML code to put on their page?

After your Affiliates receive an account number, then they can obtain the HTML code for the page by logging into the Affiliate Administration System and clicking the Get Banners/HTML link. The following is an example of the code:

<a href="http://refer.ccbill.com/
cgi-bin/clicks.cgi?CA=WEBMASTERACCOUNT&PA=PARTNERACCOUNT">
<img src="http://YOUR_SEVER.COM/IMAGE.FILE" border=0></a>

16. What is the difference between a single URL redirect and multiple URL           redirects?

A single URL redirect routes banner click surfers to the same site or sub-account. Multiple URL redirects routes banner click surfers to different sites or sub-accounts. All URL redirects require code written for the banner redirect process.

Webmasters can choose to use single or multiple URL redirects when redirecting surfers from an Affiliate’s page. If you choose a single URL redirect then the URL specified on the Redirect URL Page found under the System Setup area will be used for all traffic through the Affiliate Program. If you choose multiple URL redirects, then you will be responsible for giving the “HTML=URL” portion of the QUERY_STRING to all Affiliates that sign up, as the system does not include that any more. This can be used with the refresh URL option to create a more custom program on your end.

If you use multiple URL redirects and a subscriber comes through with no “HTML=” in the query string, then the single URL redirect will be used so they get to your site either way.

17. If I have multiple accounts, do my Affiliates have to sign up multiple times?

The system default sets your sub-accounts grouped together so that a Affiliate only has to sign up once. You can group your CCBill sub-accounts together so that Affiliates only have to sign up once in order to refer traffic to any/ all of your sub-accounts. However if you decide to set up different Affiliate programs for your various sub-accounts then the Affiliates will have to sign up for each one. As long as you are using only one Affiliate program, your Affiliates will only have to sign up once.

18. What does "Allow Webmaster to View Address" in the Affiliate signup form          mean?

The option to "allow webmasters to view your address" gives Affiliates privacy so the Webmaster cannot see their mailing address. Webmasters will always have access to affiliate E-mail addresses. If you want to make sure this is the only way they contact you select this option. They will not be able to view your mailing address when they look up your Affiliate information.

19. Does Quickstats show all of the money I have made?

Quickstats will show an overall total of members, but will only show the dollar amount that you have made for that day. To see all of your transactions, you must go to transaction reports.

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