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: Press |
CCBILL ANNOUNCES THE LAUNCH OF ITS NEW CLIENT SUPPORT DEPARTMENT
CCBill Delivers World-Class Service With New Client
Support Department, Providing Live, Round The Clock Service &
Support For CCBill Clients
CCBill, LLC (Tempe, AZ), today, announced the launch of the new
Client Support Department, offering round-the-clock, live technical
service and support for CCBill clients. As an innovator of E-Merchant
solutions since 1998, CCBill has set the standard for comprehensive,
high-performance E-Ticketing services & Access Management
solutions. Now, through it’s corporate investment in the
Client Support Department, the Company is once again raising the
bar by creating a world-class customer care center that provides
support to CCBill clients, 24 hours a day, 7 days a week.
The Client Support Department was created by the Company to complement,
rather than to replace, the strong business relationships its
clients already have with their CCBill Account Representatives.
With the new Client Services Department in place, CCBill clients
still have access to their dedicated account representatives for
business-related issues, including information regarding business
referrals, concept discussion, new sales techniques and suggestions;
however they now also have the added support of a round-the-clock
team of technically-savvy account specialists for immediate response
to any mission critical and account-related issues that may affect
their businesses.
The vision for the Client Support Department is to provide the
highest level of service and responsiveness for CCBill Clients
by giving them access to the best people, the most accurate information
and the expertise necessary to assist them with their technical
and account-related questions. The new Client Support Department
is completely dedicated to CCBill Clients; consumers still have
access to the same world class service as always through the CCBill
24/7 Customer Help Desk.
CCBill, as a company, has invested the time, money and resources
to create the best team possible to staff the Client Support Department.
Every member of the Client Support team has gone through an extensive,
three-month training and is required to pass stringent proficiency
exams prior to his or her official addition to the team. And the
company has put in place a technically proficient management staff
that was hand picked from its own development and engineering
team to lead the team.
In addition to the best people, the CCBill Account Support Department
is also equipped with streamlined processes and a centralized
knowledge base of CCBill client accounts, all of which contribute
to improved internal communications regarding client issues and
a higher rate of first contact resolutions. Plus, the Client Support
Department tracks and monitors all reported account-related problems,
incidents and questions and is accountable for following every
issue from initial ticket generation through final resolution.
These standards ensure that every issue is a priority and is handled
as such.
Since it’s inception in 1998, CCBill has remained committed
to exceeding client expectations for high-quality performance
and service. In an ever-changing and increasingly unstable online
business world, the new Client Support Department is poised to
set a new industry standard for consistent, reliable, responsive
and readily accessible customer service. For CCBill, world class
customer service is more than a goal, it is an integral part of
the Company’s corporate culture and something for which
every one of its employees takes pride.
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